RamCity Customer Service
Customer Service Team Hours:
11am-7pm (Mon-Fri) NZT

Call us on (09) 889 2933
or
email us
 

About Us

RamCity - The Technology Upgrade Specialists

What We Do

Welcome to RamCity.co.nz, New Zealand's destination site for Computer Memory, Solid State Drive, and Hard Disk upgrades to keep your computer working at top speed for years longer!

RamCity.co.nz is a website owned by RamCity Limited, (NZ Company Number 3688775). We are owned and operated by the same team as ramcity.com.au in Australia. RamCity.co.nz is designed for New Zealand locals with New Zealand pricing and up to date stock levels. We ship from warehouses in Auckland and Brisbane, and all payments are processed in New Zealand Dollars.

RamCity is the worlds first specialist memory upgrade supplier to offer a full 365-day Money-back Guarantee, combined with a lifetime warranty, on every product we sell. That is, you can return any product purchased to us, for any reason, up to 365 days from the date of purchase.

This combined with our fast-and-free shipping, lifetime product warranty, and outstanding customer support, makes us the sensible choice for memory upgrades for PCs, Macs, Servers, Printers, and everything in-between.

Our Mission

Our mission is a simple one - we help people lead more productive and happy lives!

Our Company Core Values

  1. Deliver Extraordinary Service
  2. Build a Strong Team
  3. Foster a Work-Life Balance
  4. Create Fun and Good Humour
  5. Be Thrifty
  6. Learn, Grow and Change
  7. Start with Being Great
  8. Remember Where We Started
  9. Communicate

Our People

Management Team

Rod Bland - CEO / Managing Director

My Job:

It's my job to keep our clients, employees and investors happy!

In a Previous Life:

I dropped out of Uni at 19, worked for Westpac for 3 years, then managed one of the first ISP's in Perth for a couple of years. After that I got a more serious job as a Systems Administrator and later Team Leader for Infomedia Ltd where I was for over 7 years. At the ripe old age of 32 I finally cashed in my savings to start RamCity. 8 years later I still can't wait to go to work every day.

Things I'm in to:

I'm a bit of a geek so I love gadgets and technical stuff. I also really enjoy being in business and trying to do better in at least one area each month. I like walking rather than driving, I recently took up Karate, and my favourite food is vanilla icecream with ice magic on top. With two young children I don't have much spare time, but when I do I like to tweak my XBMC Media Centre.


Rob David-Moss - Director

My Job:

I like to get hands-on with the Service Team, and work with Rod on our business development strategies.

In a Previous Life:

I'm a bigger IT geek than Rod is with over 20 years experience in Systems Administration. I've had lots of experience upgrading and maintaining all major brands of servers and desktops in mission-critical environments.

Things I'm in to:

Mountain Biking, Kayaking, Snowboarding (when I can get there) and camping out in the bush.


Service Team

Mark Allen - Sales and Fulfilment Support

My Job:

I make sure all of the orders ship on time and mostly look after the Live Chat and do a bit of phone and email support. I'm also the go-to guy for all things design and graphics related!

In a Previous Life:

I've previously worked in customer service roles with Jetstar and Flight Centre.

Things I'm in to:

I'm a Mac fanatic, big fan of Geelong (go the Cats!) and about to embark on building a house!


Service Team

Jeff Greene - Customer Service

My Job:

I'm the guy you are most likely to encounter on the phone, email or Live chat. I'm also the go-to guy for all things photography related around here!

In a Previous Life:

I've previously worked for a software distributor and more recently as a professional photographer for 10 years.

Things I'm in to:

I'm a massive fan of Formula 1, and enjoy cycling and kayaking with the family.


Finance Team

Maria King - Accounts
Toni Hay - Accounts


Our Company History

Customer Service and Security

All our customers operate within a safe and secure shopping environment . Every customer detail is protected with GeoTrust SSL Certified 256-bit Encryption technology. This means you get absolute security and privacy when purchasing from RamCity.

If you need some additional assistance, just call (09) 889 2933 11am-7pm (Mon-Fri) NZT or complete our contact form. We strive to answer your e-mails within 24 hours.

So enjoy your shopping experience here at RamCity.co.nz, and we're confident you'll be very happy with your purchase.

Thank you for shopping with us!

Rod, Rob, Mark, Jeff, Toni, Maria, Deb, and the rest of the RamCity Team

And since you made it down this far, you may also be interested in our Shopping with Peace of Mind page!

 
RamCity stock in boxes
Stock in the warehouse
Picture of RamCity orders being picked
Orders being picked
Picture of RamCity staff scanning modules before packing
Scanning before packing
Picture of customer orders being packed in a padded bag
Packed in a padded bag
Picture of postal company truck outside the warehouse
Daily freight pickups