At RamCity, you can Shop with Security and Peace of Mind
Here at RamCity.co.nz, we know that some people are nervous about buying products online. Every day people call us up, just because they feel more comfortable 'talking to a real person'. So we took some time to tell you a bit about our story and give you some additional 'Peace of Mind' when shopping online with us.
Humble Beginnings
RamCity was founded by Rod Bland in 2003 who had dreamed of running his own online business since his early twenties (that's him pictured on the right with a couple of other staff at our last Christmas Picnic). It began as a part-time venture selling Kingston memory for a small number of systems, and the entire website catalogue was built by hand.
Rod had a full-time job already so processed orders in the early morning and developed the website and systems in the evening after work. The business grew and about 9 months later Rod quit his job and took the plunge into working on the business full-time.
Branching Out
RamCity began selling Kingston products only in Australia in 2003, New Zealand in 2004, and UK and the US in 2005. Many other competitors were entering the market at that time, so in 2005 we began searching for manufacturing partners to produce our own brand of memory as a means of diversifying our business and offering customers a lower priced, yet high quality memory upgrade alternative. Fortunately we met a CMTL Certified and ISO 9001-2008 Registered Manufacturer which suited our needs perfectly. They produce over 6 Million memory modules a year, and we are one of their largest online retailer customers.
Partnering Up
After a couple of years, there were too many orders to do our own warehousing, picking, packing and shipping, so we outsourced this to a publicly listed 3PWL (Third Party Warehousing and Logistics) company. They now handle around 1500 orders each month on our behalf from locations in Brisbane, Australia and Auckland, New Zealand, with 90% of orders shipping the same day and arriving 1-2 business days later.
Building the Team
Due to our use of expert outsourcing, our Team remains a small group of 5 6 people, with the majority working in the Customer Service Team. We believe that we know our customers and products best, so intend to always keep our customer service staff in-house. You can read more about our people on our About Us page. Feel free to also contact our Customer Service Team by email or complete our contact form. You can also call us on (09) 889 2933 11am-7pm (Mon-Fri) NZT
Sticking to our Mission and Core Values
Last year our Directors brainstormed with the rest of the team for several weeks to put our Company Mission and Core Values in writing. This is what we now live by every day:
Our Mission
Our mission is a simple one - we help people lead more productive and happy lives!
Our Company Core Values
- Deliver Extraordinary Service
- Build a Strong Team
- Foster a Work-Life Balance
- Create Fun and Good Humour
- Be Thrifty
- Learn, Grow and Change
- Start with Being Great
- Remember Where We Started
- Communicate
Safety and Security
Our online secure checkout is protected by secure industry-standard 256-bit SSL protection, for your absolute privacy and security. We process all credit card payments securely (you’ll notice the padlock icon or green 'trust strip' in your browser when submitting your payment for an order). For those not comfortable with paying online — not a problem - you can also call our Customer Service Team on (09) 889 2933 11am-7pm (Mon-Fri) NZT to submit your order by phone.
We ship fast — same or next business day dispatch (once payment is received) When your order is sent on its way, we will email you a tracking number so you can trace your delivery online. We also fully insure all deliveries in the unlikely event a parcel is lost in transit, and have the most comprehensive industry-leading Return Policy that we know of.
Do you Have More Questions about RamCity?
You may also be interested in reading about what other customers have said about us on our Testimonials page. Feel free to also contact our Customer Service Team by email or complete our contact form. You can also call us (09) 889 2933 11am-7pm (Mon-Fri) NZT. We are real people and it would be our pleasure to assist you!
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